Shipping policy
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SHIPPING & DIGITAL DELIVERY POLICY
Last updated: 25 August 2026
Thank you for shopping with The E-Book Attic.
Because our products are digital ebooks and downloadable products, we do not currently ship physical products. All purchases are delivered electronically.
1. DIGITAL DELIVERY
After your payment has been successfully processed, your purchased digital product will be delivered electronically.
Depending on the product and the delivery method used by our store, you may receive:
- An email containing a download link;
- Immediate access to your purchased product; or
- Instructions explaining how to access your purchase.
Please ensure that the email address provided during checkout is correct and accessible.
2. DELIVERY TIME
Digital products are normally delivered shortly after successful payment.
In some circumstances, delivery may be delayed because of payment processing, technical issues, email-provider delays, or other circumstances outside our reasonable control.
If you have successfully completed payment but have not received your product within [30 MINUTES / 1 HOUR], please contact us at [EMAIL ADDRESS].
3. CHECK YOUR EMAIL
If you cannot find your download email, please check:
- Your spam or junk folder;
- Your promotions or social folder;
- Your email search for [STORE NAME];
- Whether you entered the correct email address at checkout.
If you still cannot locate your purchase, contact us and we will assist you.
4. INCORRECT EMAIL ADDRESS
Customers are responsible for providing an accurate email address during checkout.
If you entered an incorrect email address, please contact us as soon as possible.
We will make reasonable efforts to assist with correcting the delivery details and providing access to your purchase, subject to our ability to verify the transaction.
5. DOWNLOAD AND ACCESS ISSUES
If you experience problems downloading or opening your ebook, please contact us at [EMAIL ADDRESS].
Where reasonably possible, we will assist you with accessing your purchased product.
You may need a compatible device, internet connection, and appropriate software or application capable of opening the file format supplied.
6. RE-DOWNLOADS
If your download link expires, stops working, or you experience a reasonable technical problem accessing a product you have purchased, please contact us.
After verifying your purchase, we may provide a replacement download link or another reasonable method of accessing the product.
7. PHYSICAL SHIPPING
We currently do not ship physical products.
No physical package will be delivered to your address unless a product is specifically identified as a physical product at the time of purchase.
8. THIRD-PARTY DELIVERY SERVICES
We may use third-party platforms or services to process payments, send emails, host files, or deliver digital products.
Although we select services that we believe are appropriate for our business, temporary delays or interruptions may occur due to third-party technical issues.
9. CONTACT US
If you have not received your digital product or need assistance accessing your purchase, please contact us:
The E-Book Attic
Email: owami.sibahle03@gmail.comÂ
Phone: 082 405 3682Â
Please include your order number and the email address used when placing your order so that we can locate your purchase more quickly.
By purchasing a digital product from our store, you acknowledge that the product will be delivered electronically rather than through physical shipping.
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